Shipping policy

Shipping Policy

Last updated: October 25, 2026

We know how much you're counting on your little one's things arriving when you need them, so we want to be completely honest about timing. Here's exactly what to expect.

Where we ship

Mama's Den currently ships to addresses within the United States only.

Shipping cost

Standard shipping: $8 on orders under $70
Express shipping: $15
Free shipping on orders of $70 or more

Processing time

Most of our products are lovingly fulfilled by our partner supplier network (Everful). Partner items commonly take 3-5 business days to be prepared and handed to the carrier before transit begins (Monday to Friday, excluding holidays).

Delivery time

Partner / Everful network items: please allow about 2-3 weeks from the day you order. For orders placed in late October, that means an estimated arrival of roughly November 11-19.

A gentle heads-up: for partner-fulfilled items, Standard and Express share that same delivery window. Express is not 2-3 business day delivery for these items, so please plan with the 2-3 week estimate in mind.

Delivery times are estimates, not guarantees, and can run longer during holidays, severe weather or carrier delays. If you need something by a specific date, email us before ordering and we'll give you an honest answer.

Multiple packages

Our products ship from different partner warehouses, so an order with several items may arrive in separate packages on different days at no extra cost to you.

Tracking

We email you tracking information as soon as each item ships. If you don't see it, please check your spam or promotions folder.

Address accuracy

Please double-check your shipping address at checkout. Orders go to our suppliers quickly, so we can't always change an address after an order is processed; email us right away and we'll do our best.

Lost, delayed or damaged packages

If your tracking hasn't updated for several days, your package is marked delivered but you can't find it, or it arrives damaged, email us with your order number (and photos for damage). We'll work with the carrier and supplier and, where appropriate, send a replacement or refund as described in our Refund Policy.