Returns & Refunds

If something isn't right for your family, we're here to help. Here's how returns work.

The basics

You have 30 days from delivery to request a return.
Please email us first at ossoaaron1@gmail.com with your order number and the item(s) you'd like to return. Photos are helpful.
Please don't mail anything back before you hear from us. Our items ship from different partner warehouses, and packages sent to the wrong place can't be refunded. We'll send you return instructions and the correct address.

What can be returned

Items must be unused and in their original packaging, with all parts and paperwork included.

Feeding items: for hygiene reasons, items that go in or near baby's mouth can only be returned unopened and still sealed. This includes bottles, nipples, sippy cups, spoons and forks, teethers and pacifiers, and bottle-warmer parts that touch milk.

Clothing (including holiday outfits) must be unworn, unwashed, and with tags attached.

What can't be returned

Personalized or custom items, unless they arrive damaged or defective
Opened or unsealed feeding items
Worn, washed, or untagged clothing
Items that are used, damaged after delivery, or missing parts

Large items (strollers, playpens, and more)

Large or heavy items can cost more to ship back. When you email us, we'll let you know about any return shipping cost before you send anything.

Damaged, defective, or wrong items

These are always handled at no cost to you. Email us as soon as you can with your order number and photos of the item and the box, and we'll make it right with a replacement or refund.

Refunds

Once we receive and check your return, we'll email you to confirm.
Approved refunds go back to your original payment method.
Your bank or card company may take a few extra business days to show the refund.

Exchanges

The quickest way to get a different item, size, or color is to return the original item for a refund and place a new order.

After 30 days

After the return window we can't accept returns, but if something stops working, it may be covered by the manufacturer's warranty. Email us and we'll help you reach the supplier.