Refund policy

If something isn't right for your family, we're here to help.

1. RETURN WINDOW

You have 30 days from delivery to request a return.

2. EMAIL US FIRST

Before sending anything back, email hello@officialmamasden.com with your order number and the item(s) you'd like to return. Photos are helpful. Please do not mail anything back before you hear from us. Our items ship from different partner warehouses (some overseas), and packages sent to the wrong address cannot be refunded. We will send you return instructions and the correct return address.

3. ELIGIBILITY

Items must be unused and in their original packaging, with all parts and paperwork included.

Feeding items: For hygiene reasons, items that go in or near baby's mouth (bottles, nipples, sippy cups, spoons and forks, teethers, pacifiers, and bottle-warmer parts that touch milk) can only be returned unopened and still sealed. Opened or used feeding items are not returnable.
Clothing: Must be unworn, unwashed, and with tags attached.

4. NON-RETURNABLE ITEMS

Personalized or custom items, unless they arrive damaged or defective
Opened or unsealed feeding items
Worn, washed, or untagged clothing
Items that are used, damaged after delivery, or missing parts

5. RETURN SHIPPING

For returns of items that are not damaged, defective, or wrong, the customer pays return shipping. We cover return shipping for damaged, defective, or wrong items. Large or heavy items (strollers, playpens, etc.) may cost more to return; we will tell you any return shipping cost before you send anything.

6. DAMAGED, DEFECTIVE, OR WRONG ITEMS

These are handled at no cost to you. Report the problem within 30 days of delivery by emailing us with your order number and at least one photo of the item and the box. You choose the remedy: a free replacement or a full refund. If a replacement is not available, we will issue a full refund.

7. REFUNDS

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 5-10 business days after approval. Your bank or card issuer may take additional time to post the refund.

8. EXCHANGES

To get a different item, size, or color, return the original item for a refund and place a new order.

9. AFTER 30 DAYS

We cannot accept returns after the 30-day window. If an item stops working, it may be covered by the manufacturer's warranty; email us and we will help you reach the supplier.